Treating Customers Fairly (TCF)
For Financial Services
Squaring sales force behaviour with customer satisfaction and retention can be difficult.
In response to this challenge we have worked with a number of leading financial services
businesses to develop a template for TCF. We understand the key issues of this important
FSA initiative and can help your business develop a TCF culture through having the
right information and TCF process in place.
Service Line Reporting (SLR)Solutions
For NHS Trusts
In order to facilitate the Government’s drive for devolution of control within the
NHS, Trusts need to report accurately and consistently across the organisation.
Service-Line Reporting solutions, by utilising Business Intelligence
technology, will empower Trusts to deliver both better decision-making information
and drive improved performance against targets.
Talent Management Solutions
All Sectors
Your company’s human resources can make the difference between a market leader and
a market follower. We have extensive experience of helping clients develop a process
for capturing their human asset skills and development needs, thereby ensuring that
the most valuable asset of all is consistently invested in.
Investment Tracking & Management Solutions
All Sectors
We have developed a number of
investment tracking
solutions, particularly in the energy sector. However, the need to record, track
and act on investment opportunities applies to all sectors. Whether it is R&D in
pharmaceuticals or investigating opportunities in Oil and Gas, we all have to make
choices based on finite resources. We can help you do just that!
Business Intelligence Solutions
For the
Retail Sector
Brand-building and maintenance is often viewed as an ‘invisible’ effort. Measuring,
improving and protecting your return on these often intangible investments can be
complex. Utilising Business Intelligence solutions to collect information on brand
perception, marketing and campaign spend and effectiveness provides the basis for
Brand Intelligence analysis. Integrating this operational data with brand performance
and planning will enable you to attain a higher level of brand management and success.
Rich Internet Application (RIA) Solutions
All Sectors
Web applications have become intricate vehicles for involving customers in the creation,
sharing and interpretation of information. Rich internet applications
(RIA) deliver media experiences that incorporate video, animation and interfaces
that are interactive and stunning to ensure maximum user involvement. We have a
wealth of experience in developing RIA web solutions that offer rich, interactive
user experiences coupled with
back-end information systems utilising leading edge technologies such as Microsoft
Silverlight.
